Privacy Policy

When you interact with our Dubai office, visit itechglobal.co/uae, or commission our digital agency services, we collect necessary personal and commercial data:

• Contact & Business Details: Full name, official corporate email, UAE mobile/WhatsApp number (+971), business trade license name, Emirate location, and designation.

• Commercial Project Briefs: Project specifications, brand guidelines, bilingual Arabic/English content requirements, and budget parameters.

• Invoicing & VAT Information: Corporate billing address, Federal Tax Authority (FTA) Tax Registration Number (TRN), and payment records.

• Technical & Analytics Telemetry: IP address, device specifications, browser language preferences, and page engagement data.

We collect only the minimum personal data required to deliver high-quality digital solutions and fulfill regulatory mandates.

Under Article 4 and Article 5 of the UAE PDPL, all personal data is processed lawfully and transparently under the following bases:

• Contract Execution: Processing necessary to draft proposals, develop websites, manage advertising budgets, and deliver agreed digital services.

• Explicit Consent: Where you have provided clear, affirmative consent for direct marketing outreach or non-essential cookies.

• Legal Obligation: Processing required to comply with UAE federal laws, FTA tax guidelines, or judicial decrees.

• Legitimate Business Interest: Ensuring the cybersecurity of our systems and optimizing our service delivery.

Our website uses technical and analytical cookies to ensure smooth site navigation, maintain security, and assess user interaction.

• In alignment with UAE regulatory guidance, users can modify cookie permissions through browser controls at any time.

We engage verified third-party cloud infrastructure and marketing partners operating with enterprise-grade data security protocols:

• Cloud Infrastructure: Vercel, AWS Middle East (UAE region), and Google Cloud.

• Marketing & Analytics: Google Analytics 4, Meta Business Suite, and LinkedIn Ads.

• Communications & CRM: HubSpot, Slack, Zoom, and Google Workspace.

Third-party partners process information solely under our instruction and in compliance with stringent data protection obligations.

When managing digital marketing campaigns or building custom e-commerce platforms in the UAE:

• We maintain absolute confidentiality over client ad spend data, customer lists, CRM leads, and proprietary software code.

• Access is restricted to authorized project personnel through multi-factor authentication.

• Clients warrant that all customer data provided to iTech Global has been collected lawfully under the UAE PDPL.

Payments are processed via authorized UAE payment processors and direct corporate bank transfers in UAE Dirhams (AED) or US Dollars (USD).

• iTechGlobal Middle East LLC issues compliant Tax Invoices showing applicable UAE VAT.

• Card data is never stored on our local agency servers.

In executing complex multi-region software projects and utilizing global AI platforms, personal data may be processed on secure servers located outside the UAE.

• In accordance with Article 22 and Article 23 of the UAE PDPL, cross-border transfers occur only to jurisdictions with adequate data protection frameworks, or under standard contractual clauses ensuring equivalent safeguards.

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), UAE data subjects are entitled to:

• Right to Access: Obtain confirmation of data processing and access a copy of personal data held.

• Right to Correction: Request rectification of inaccurate or outdated information.

• Right to Erasure: Request the deletion or destruction of personal data under statutory grounds.

• Right to Restrict Processing: Request limitation of processing under specific disputes.

• Right to Stop Processing: Object to processing for direct marketing or automated decision-making.

• Right to Data Portability: Request transfer of personal data to another controller in a machine-readable format.

To exercise these rights, contact our Dubai Privacy Officer at contact@itechglobal.co.

We enforce comprehensive administrative, physical, and electronic security measures to safeguard all digital assets, including SSL/TLS 1.3 encryption, firewalls, and encrypted backups.

Data is retained only as long as necessary to fulfill project deliverables, maintain continuous support, and comply with UAE commercial and tax accounting regulations (minimum 5 years for financial records).

In alignment with UAE Telecommunications and Digital Government Regulatory Authority (TDRA) guidelines:

• We do not engage in unsolicited spam communications.

• You may opt out of promotional messages or WhatsApp updates at any time by replying 'STOP' or using the email unsubscribe link.

Our digital services are targeted strictly at businesses and adults. We do not knowingly collect personal data from individuals under 18 years of age in the UAE.

Our portfolio showcase links to live client websites. iTech Global is not responsible for external sites' privacy practices.

We may periodically revise this policy to match evolving UAE Data Protection Office executive regulations. Updates take effect upon posting.

For any questions or privacy inquiries regarding our UAE operations:

• Legal Entity: iTechGlobal Middle East LLC

• Website: https://itechglobal.co

• Official Email: contact@itechglobal.co

• UAE Phone: +971 50 936 2446

• WhatsApp Support: +971 50 936 2446

• UAE Address: Dubai, United Arab Emirates